Customer Service

It guarantees that the products have undergone strict quality control, from the procurement of raw materials to the entire manufacturing process.

Additionally, we provide repair services for defects in materials and workmanship to original purchasers.

Should you encounter any issues with your product, we offer repair services for cases that remain within the post-sales warranty period.

After-Sales Service

Our after-sales service is designed to provide you with prompt and reliable support following your purchase. If you encounter an issue with your product, you can submit a service request form, and our technical team, together with your account manager, will assess the situation to offer you a prompt and effective solution.

We handle cases within the warranty period and provide specialized consultation to ensure your satisfaction.

Preguntas frecuentes

What should I do if I have an issue with my product?

You can fill out the service request form available on our website. A specialized team will review your case and follow up with you in accordance with our internal policies.

What information should I include when submitting a form?

It is important to attach your proof of purchase, a clear description of the problem, and if possible, images or videos to help us better understand the situation.

What types of cases can be addressed?

The time period for filing a service request depends on the warranty period applicable to each product, which may vary according to the product’s category or purchase terms.

Who can I turn to for more information?

If you have any additional questions, we recommend contacting your sales executive or account manager directly, who can provide guidance tailored to your specific situation.

Review Policy

Our Review Policy outlines a clear and professional process for addressing products that may be defective. We assess each case objectively, supported by a specialized team, to verify the relevant conditions and deliver solutions in accordance with our internal guidelines.

This process reinforces our commitment to quality and helps foster trust in every purchase, as we provide our customers with transparent, timely and tailored service to suit various scenarios.

Warranty Policy

During the warranty period, if the product exhibits quality defects or functional malfunctions due to non-human causes, you may avail yourself of free repair services at our designated post-sales service points by presenting the relevant documents.

Kind Reminder:

Presenting the original sales receipt or product invoice is mandatory.

The product packaging and accessories must be kept complete.

To review the detailed warranty policy, please refer to the attached document below.（2025 Customer Warranty Policy.docx）